For Our Patients
Your well-being is our priority. Everything you need to know about your care journey — from your first visit to ongoing support — is right here.
We’re Here for You Every Step
At Shahid Doctor Hemn Psychiatric Hospital, we believe that healing is a partnership. From the moment you walk through our doors, you are met with compassion, respect, and a commitment to your recovery.
Our patient-centered approach means that you are at the heart of every decision we make. We take the time to listen, understand, and work alongside you to create a treatment plan that fits your unique needs and goals.
Our Facilities
We have created a calming, healing environment designed to support your mental health and well-being.
Calming Waiting Area
Our comfortable waiting spaces are designed to help you feel at ease from the moment you arrive.
Private Therapy Rooms
Confidential, comfortable spaces where you can speak openly and honestly with your therapist.
Inpatient Care Suites
Safe, supportive accommodations for patients requiring intensive psychiatric care and monitoring.
Serene Outdoor Spaces
Peaceful gardens and outdoor areas for relaxation, reflection, and gentle physical activity.
What to Expect
We want your first appointment to be as comfortable and stress-free as possible. Here’s a step-by-step guide.
Schedule Your Appointment
Call us at 0773998011 or fill out our contact form to book your first visit.
Prepare Your Documents
Bring your ID, insurance card, list of current medications, and any relevant medical records.
Arrive 15 Minutes Early
Please arrive 15–20 minutes early to complete any remaining paperwork and settle in.
Meet Your Care Team
You’ll have a confidential conversation with your psychiatrist or therapist to understand your needs.
Create Your Treatment Plan
Together, we will develop a personalized plan that supports your mental health and wellness goals.
Ongoing Support
We provide continuous care, follow-up appointments, and resources to support your long-term journey.
Patient Rights & Responsibilities
We are committed to providing care that respects your dignity, privacy, and autonomy.
Respect & Dignity
You have the right to be treated with respect, compassion, and dignity at all times.
Privacy & Confidentiality
Your personal information and medical records are protected under strict confidentiality laws.
Informed Consent
You have the right to understand your treatment options and make informed decisions about your care.
Access to Records
You have the right to request and review your medical records at any time.
Timely Care
You have the right to receive timely, appropriate care without unnecessary delays.
Open Communication
You have the right to ask questions, voice concerns, and receive clear, honest answers.
Insurance & Billing
We are committed to making quality mental health care accessible. Here’s what you need to know about insurance and payment.
Accepted Insurance Plans
We work with most major insurance providers. Contact our billing team to verify your coverage.
- • Private Health Insurance
- • Government Health Programs
- • Employer-Sponsored Plans
- • International Insurance
Payment Options
We offer flexible payment options to accommodate your financial situation.
- • Cash Payments
- • Credit & Debit Cards
- • Installment Plans
- • Financial Assistance Available
Billing Support
Our billing team is here to answer your questions and help you navigate the financial process.
- • Call: 0773998011
- • Email: info@hemnhospital.com
- • In-Person Support Available
Patient Resources
Downloadable forms, guides, and important information to help you prepare for your visit.
Intake Forms
Download and complete your forms before your first visit to save time.
Download →Insurance Information
Learn about accepted insurance plans, coverage, and billing procedures.
Learn More →Patient Guide
A comprehensive guide to our services, policies, and what to expect during your care.
Download Guide →Privacy Policy
Our commitment to protecting your personal and medical information.
Read Policy →Family & Visitor Information
We welcome the support of family and loved ones. Here’s what you need to know about visiting and supporting your family member.
Visiting Hours
Visiting hours are 10:00 AM – 8:00 PM, Sunday through Thursday. Please check with your loved one’s care team for any specific guidelines.
How You Can Support
Your presence and encouragement make a difference. Be patient, listen without judgment, and celebrate small victories together.
Family Inquiries
For questions about your loved one’s care, please contact our patient support team at 0773998011.
Visitor Guidelines
Please respect patient privacy and confidentiality. Check in at the reception desk upon arrival.
Crisis Resources
If you or a loved one are experiencing a mental health crisis, immediate help is available.
Life-Threatening Emergency
If there is immediate risk of harm to yourself or others, call 911 or go to your nearest emergency room.
24/7 Crisis Hotline
Our crisis team is available around the clock. Call us at 0773998011 for immediate support.
Signs of a Crisis
- • Suicidal thoughts or self-harm
- • Severe panic or paranoia
- • Hallucinations or delusions
- • Inability to care for yourself
After the Crisis
We provide comprehensive follow-up care to help you stabilize and build long-term resilience. You are not alone.
Frequently Asked Questions
Quick answers to the most common questions patients ask about our services and care.
How do I book an appointment?
You can call us directly at 0773998011 or fill out the contact form on our website. Our team will reach out within 24 hours.
What should I bring to my first visit?
Bring your valid ID, insurance card, a list of current medications, and any relevant medical records from previous providers.
Do you accept my insurance?
We work with most major insurance providers. Contact us to verify your specific coverage and benefits.
Is my information kept confidential?
Absolutely. We adhere to strict patient confidentiality and privacy laws. Your information is protected at all times.
What if I need emergency help?
If this is a life-threatening emergency, call 911 or go to your nearest emergency room. Our crisis line is also available 24/7 at 0773998011.
How long will my treatment last?
Treatment duration varies depending on your individual needs. We will work with you to create a plan that supports your recovery at a pace that feels right for you.
Ready to Get Started?
Fill in the quick form below and our team will contact you within 24 hours to confirm your appointment.
Ready to Begin Your Healing Journey?
Our compassionate team is here to support you. Reach out today and take the first step toward a healthier, more fulfilling life.