Emergency Psychiatric Support
Immediate, compassionate crisis intervention available 24/7 — you are not alone, and help is always here.
Immediate Help When You Need It Most
At Shahid Doctor Hemn Psychiatric Hospital, we understand that mental health crises don’t follow a schedule. That’s why our emergency psychiatric support team is available 24 hours a day, 7 days a week — to provide immediate, compassionate care when you need it most.
Our dedicated crisis team includes experienced psychiatrists, psychiatric nurses, and crisis counselors who are specially trained to assess, stabilize, and support individuals experiencing acute mental health emergencies. We provide a safe, calming environment where you can receive the care you need without judgment.
What to Do in a Psychiatric Crisis
If you or someone you care about is experiencing a mental health crisis, follow these steps to stay safe and get help.
Stay Calm
Take a deep breath and speak in a calm, gentle voice. Your calmness can help de-escalate the situation.
Call for Help
Call 911 if there is immediate danger. Otherwise, call our 24/7 crisis line at 0773998011.
Remove Dangerous Objects
If safe to do so, remove any weapons, sharp objects, or items that could be used to cause harm.
Stay With the Person
Do not leave them alone. Stay calm, listen without judgment, and wait for professional help to arrive.
What NOT to Do
Do not argue, judge, or minimize their feelings. Do not leave them alone or use force.
After the Crisis
Seek follow-up care. We provide ongoing support to help you or your loved one recover.
Am I in a Psychiatric Emergency?
Answer these questions to help determine if you need immediate emergency care.
Are you thinking about suicide or harming yourself?
Are you experiencing severe panic, paranoia, or fear that feels overwhelming?
Are you seeing or hearing things that others don’t?
Are you unable to care for yourself — eat, sleep, or maintain basic hygiene?
Are you experiencing extreme mood swings that feel out of control?
Are you worried about harming someone else?
If you answered YES to any of these questions, please call our crisis line immediately at 0773998011 or go to your nearest emergency room.
When to Seek Emergency Help
It’s important to recognize the signs of a mental health crisis. Seek immediate help if you or a loved one are experiencing any of these warning signs.
Suicidal Thoughts
Talking about wanting to die, feeling hopeless, or expressing a desire to harm oneself.
Self-Harm
Engaging in self-injurious behaviors such as cutting, burning, or other forms of self-harm.
Severe Panic or Paranoia
Intense panic attacks, extreme fear, paranoia, or feeling that others are out to harm you.
Hallucinations or Delusions
Seeing or hearing things that aren’t there, or holding beliefs that are not based in reality.
Inability to Care for Yourself
Struggling to eat, sleep, maintain hygiene, or perform basic daily tasks.
Extreme Mood Swings
Sudden, extreme changes in mood, energy, or behavior that disrupt daily life.
During an Emergency Visit
A step-by-step guide to what happens when you arrive for emergency psychiatric care at our hospital.
Immediate Triage
Our team will quickly assess your situation to determine the urgency and level of care needed.
Crisis Assessment
You’ll meet with a crisis specialist who will take time to understand your concerns and needs.
Stabilization
Our team works to stabilize your condition — this may include medication, therapy, or other interventions.
Ongoing Support
We provide follow-up care, referrals, and resources to support your recovery after the crisis.
What to Bring to the ER
If you need to visit the emergency room for psychiatric care, here’s what to bring to help the process go smoothly.
Valid ID
Bring your national ID or passport for registration and identification purposes.
Insurance Card
Bring your insurance card so we can verify your coverage and process your visit.
List of Current Medications
Bring a complete list of all medications you are currently taking, including dosages.
Phone & Charger
Bring your phone and charger to stay in touch with family and support networks.
Comfortable Clothing
Wear comfortable, loose-fitting clothing. If you’re admitted, consider bringing a change of clothes.
Support Person
If possible, bring a trusted family member or friend who can provide support and help communicate.
What NOT to Bring
Please leave valuables, large amounts of cash, electronic devices (beyond your phone), and any sharp objects at home.
Questions for Your Doctor
Write down any questions or concerns you have so you don’t forget to ask them.
Supporting a Loved One in Crisis
When someone you care about is experiencing a psychiatric emergency, your support can make a meaningful difference. Here’s how you can help.
Listen Without Judgment
Let them express their feelings without interrupting, criticizing, or offering unsolicited advice. Sometimes, being heard is the most powerful gift you can give.
Use a Calm, Gentle Tone
Speak slowly and softly. Avoid raising your voice or using confrontational language. Your calmness can help de-escalate the situation.
Validate Their Feelings
Don’t dismiss or minimize what they’re experiencing. Say things like, “I can see how this is really hard for you right now.”
Get Professional Help
Encourage them to call our crisis line or go to the emergency room. Offer to go with them or make the call for them if they’re unable.
Take Care of Yourself
Supporting someone in crisis can be exhausting. Make sure you’re eating, sleeping, and reaching out to your own support network.
Offer Hope
Remind them that this crisis won’t last forever and that help is available. Sometimes, knowing someone believes in them can make all the difference.
Crisis Resources
Immediate support is available through these resources. You are not alone — help is just a call away.
Our 24/7 Crisis Line
Call us anytime, day or night. Our crisis team is always available.
Call 0773998011Emergency Services
If this is a life-threatening emergency, call 911 or go to your nearest emergency room.
Call 911Immediate Support
If you’re not sure if it’s an emergency, call us and we’ll help you determine the best next steps.
Call 0773998011Healing & Recovery
Our support doesn’t end when the crisis passes. We provide comprehensive follow-up care to help you rebuild and recover.
Comprehensive Follow-Up
We schedule follow-up appointments to monitor your progress and provide ongoing support.
Medication Support
If medication is prescribed, we provide careful monitoring and adjustment to ensure optimal outcomes.
Therapy Continuation
We connect you with therapy services to address underlying causes and build resilience.
Community Resources
We connect you with support groups, community services, and resources for continued recovery.
Frequently Asked Questions
Common questions about emergency psychiatric support — answered by our experienced crisis team.
What qualifies as a psychiatric emergency?
A psychiatric emergency is any situation where there is an immediate risk of harm to oneself or others, or where an individual is unable to care for themselves due to severe mental health symptoms.
What should I do if someone is having a mental health crisis?
Stay calm, speak gently, and avoid arguing or judging. If there is immediate danger, call 911. If the person is safe but needs help, call our crisis line at 0773998011.
How long does an emergency visit take?
Emergency visits vary depending on the situation. Our goal is to provide thorough care while minimizing wait times. Most visits take 2–4 hours.
What should I bring to an emergency visit?
Bring your ID, insurance card, a list of current medications, and any relevant medical records. If possible, bring a trusted family member or friend.
Is my visit confidential?
Absolutely. All emergency psychiatric visits are confidential and protected by patient privacy laws.
What if I’m worried about my child in crisis?
We provide emergency psychiatric support for individuals of all ages. Call us immediately for guidance and support for your child.
Need Immediate Support?
Our crisis team is available 24 hours a day, 7 days a week. You are not alone — help is always here.